Active Incident

Updated a few seconds ago

This is the official System Status page for M5 Hosting and M5 Cloud and M5 Hosting. Our Standard Maintenance Window is 00:01 to 03:00 PDT (US/Pacific Time) every Sunday morning. Any changes or maintenance that is perceived to have anything but very minimal risk to service will be performed during this window and announced here and to subscribers to this Status Page.

Incident Status

Partial Service Disruption

Components

DNS

Locations

Cloud Zone "CA1" - (SDTC Data Center)



May 16, 2019 10:43PM PDT
May 17, 2019 5:43AM UTC
[Identified] Currently we are experiencing DNS issues resolving PTR records with customers in the 64.156.192.0/22 IP space. The issue has been identified and we are working with our upstream providers to resolve the issue.

CDP Backups




Operational

M5 Hosting Load Balancing Cluster




Operational

M5 Spam Filter Cluster




Operational

Access Network System (one or more racks)




Operational

Core Network Systems




Operational

Electrical Systems




Operational

Environmental Controls




Operational

M5 Support Portal (service.m5hosting.com)




Operational

M5 Cloud Manager Web Interface (manage.m5cloud.com)




Operational

Cloud Hypervisors




Operational

Cloud Primary Storage




Operational

Cloud Secondary Storage




Operational

M5 Hosting Website




Operational

DNS




Partial Service Disruption

External Services

Mandrill

Locations

Scheduled Maintenance

Schedule

May 26, 2019 1:00AM - 5:00AM PDT
May 26, 2019 8:00AM - 12:00PM UTC

Components

DNS

Locations

Cloud Zone "CA1" - (SDTC Data Center)

Description

We will be performing database maintenance on the M5 Cloud. Customers will not be able to access the M5 Cloud web interface or API for a portion of this maintenance